Doubled revenue pipeline and reduced operating costs for global satellite operator.

As a global high throughput satellite and network operator, in a growing market, with multiple offices in four continents, our client certainly has plenty of potential.

In July 2018, the newly appointed CEO and executive team created a brand new vision for the business; one in which they would appeal to bigger, more profitable clients – we worked with our client to ensure that their vision became reality.

The new executive team needed to quickly demonstrate tangible success while getting to grips with their new environment. Proaptus addressed this challenge by providing rapid programme initiation and expert governance for eight strategy implementation projects, which allowed our client to realise key benefits of the new strategies early on. These quick wins laid a good foundation for restructuring and simplifying the business in alignment with the new vision.

We worked closely with the new executive team to create and implement suitable transformational workstreams, which were designed to build a synchronised, unified company with a singular focus on customer satisfaction. Proaptus also developed and introduced a flexible programme management framework which adapts over time. This agile approach was perfectly suited to accommodate the fluid nature of our client’s business environment.

We transformed and standardised how products and services are defined and marketed by introducing a comprehensive and controlled product catalogue to the global business. Proaptus was also responsible for the day to day management of the transformation office and expertly performed detailed planning, gap analysis, Target Operating Model (TOM) design, risks management, project execution, and many more specialist services. We designed a range of templates, tools and processes which helped optimise business operations and reduce inefficiencies.

The transformation programme delivered huge benefits for our client; doubling their 2019 revenue pipeline and achieving a 16% reduction to their annual operating costs.