Client Stories

Technology Programme Leadership

Leading the Delivery of Digital Bus Franchising Systems for Greater Manchester

Bus franchising has been highlighted as a pivotal initiative for enhancing public transportation for our client, bearing significant importance for both the mayor and the community. To tackle the transformational challenges within this sector, Proaptus provided programme leadership to execute this complex technology transformation.

Upon engagement, the bus franchising technology programme was encountering considerable difficulties. With only 14 months left before the launch of Phase 1, the programme faced the daunting task of delivering over 20 systems and projects. This critical situation necessitated an urgent intervention to advance the programme effectively.

Solution

Proaptus tackled this challenge, working with our client to achieve the following:

  • Technology Transformation Leadership: Led 23 projects using hybrid models, including ERP and CRM systems integration.
  • Bespoke System Development: Developed and integrated custom systems for Payments, IAM, and Compliance, with ERP platforms.
  • Secure Data Management: Developed an AWS Cloud Integration Layer to secure and automate data management.
  • Advanced Systems Deployment: Implemented a SharePoint-based DMS and operational systems.
  • Vendor and Team Coordination: Coordinated 12 vendors and a team of over 80 staff.
  • Customer Service Enhancement: Utilised MS Dynamics to automate lost property, feedback, and claims.
  • Operational Excellence: Launched IT Service Management with new service models and training.

With the support of Proaptus, the first two phases of the Bus Franchising programme were successfully delivered, addressing the most challenging and complex aspects head-on. The involvement of Proaptus was critical in turning around the programme setting a robust foundation for the impending third and final phase.

Business Transformation Delivery

Managing the Transformation Office for a Global Satellite Operator

As a global high-throughput satellite and network operator with offices across four continents, our client operates in a competitive and rapidly evolving market. With a new CEO and executive team at the helm, the company set out to redefine its business vision and appeal to larger, more profitable clients. Proaptus played a key role in helping them achieve this transformation
The new executive team needed to quickly demonstrate tangible success while adapting to their new environment. Proaptus had to facilitate this transformation, ensuring the company could deliver value early on and restructure its business in line with its new vision.

Proaptus Ltd addressed this challenge with a comprehensive approach:

  • Programme Initiation and Governance: We provided rapid programme initiation and expert governance for eight strategic implementation projects, laying a solid foundation for the company’s restructuring.
  • Digital Transformation Workstreams: We collaborated closely with the executive team to develop transformational workstreams aimed at creating a synchronised company focused on customer satisfaction. This included designing a f lexible programme management framework for seamless integration of new digital technologies
  • Product and Service Standardisation: Proaptus introduced a controlled product catalogue, standardising how products and services were defined and marketed across different regions, improving consistency and tracking.
  • Advanced Transformation Management: We managed the transformation office, offering expertise in planning, gap analysis, Target Operating Model (TOM) design, risk management, and project execution. Tools, templates, and processes were developed to optimise operations and reduce inefficiencies..

The transformation programme delivered significant results:

  • Reduced Operating Costs: The company achieved a 16% reduction in annual operating costs, thanks to digital technologies and operational efficiency improvements.
  • Doubled Revenue Pipeline: The company’s 2019 revenue pipeline doubled, demonstrating substantial growth and market expansion
  • Sustained Growth: By implementing a flexible programme management framework, Proaptus helped the company achieve its vision and position itself for sustained growth in a competitive market
Proaptus

Technology Programmer Leadership

Digital Bus Franchising Systems for Greater Mancheste

Digital Bus Franchising Systems for Greater Manchester Bus franchising has been highlighted as a pivotal initiative for enhancing public transportation within Greater Manchester (GM), bearing significant importance for both the mayor and the community. To tackle the transformational challenges within this sector, GM sought the expertise of Proaptus Ltd for its leadership in executing complex technology transformations.
Upon engagement, the bus franchising technology programme was encountering considerable difficulties. With only 14 months left before the launch of Phase 1, the programme faced the daunting task of delivering over 20 systems and projects, yet procurements had not commenced, and only a limited number of development projects were underway. This critical situation necessitated an urgent and strategic intervention to rescue and advance the programme effectively.
Under the stewardship of Proaptus Ltd and specifically Chinedu Achara, the first two phases of the Bus Franchising (BF) programme were successfully delivered, addressing the most challenging and complex aspects head-on. The involvement of Proaptus Ltd was critical in turning around the programme, which was initially struggling, setting a robust foundation for the impending third phase scheduled for January 2025. This effort has significantly propelled the enhancement of Greater Manchester's public transport network's management and operational efficiency.
Technology Programme Lead Transport

Delivered new Fleet Management Technology and business systems to manage operations and performance of a fleet of 800 buses in Manchester. Oversaw 23 projects using waterfall, agile, and hybrid delivery models, collaborating with 12 vendors and leading a team of over 80 staff. The programme delivered various cloud-based solutions.

Transformation Lead, COO Advisory Satellite Telecommunications

Proaptus supported a global satellite operator in redefining its business vision, streamlining operations, and expanding its market reach. Our multifaceted approach included project initiation, digital transformation workstreams, product standardization, and advanced transformation management, leading to a 16% reduction in operating costs and doubling the revenue pipeline.

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